Assistant General Manager – Retail Ops & Service

Trulieve; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Benefits package

Job summary

Trulieve in Phoenix seeks an Assistant General Manager to lead daily store operations, manage inventory, and ensure peak customer service while achieving performance targets.

The role reports to the General Manager and requires hands-on leadership, effective teamwork, and adherence to state regulations. Competitive benefits include monthly bonuses and a 401(k) plan, with an emphasis on regulatory compliance and staff development.

Qualifications

• Two years of related experience and/or training
• Prior management experience in retail or customer service is a plus
• Cash handling experience required

Responsibilities

• Plan and implement strategies to drive service standards and sales
• Maintain brand standards in visual merchandising
• Ensure regulatory compliance with state regulations
• Communicate SOPs and changes to employees
• Coach and develop the team to meet objectives
• Monitor and maintain store inventory
• Handle patient issues and escalations when on duty
• Maintain relationships with business partners
• Assist GM with labor budget
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Skills

Management experience

Cash handling

Team training

Customer service

Interpersonal skills

Data analysis

Tools

POS systems

Computer proficiency

Job description

Trulieve in Phoenix seeks an Assistant General Manager to lead daily store operations, manage inventory, and ensure peak customer service while achieving performance targets.

The role reports to the General Manager and requires hands-on leadership, effective teamwork, and adherence to state regulations. Competitive benefits include monthly bonuses and a 401(k) plan, with an emphasis on regulatory compliance and staff development.