Store Operations Leader: Front End & Pharmacy

Walgreens; Cockeysville (MD); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Manager-level candidate to supervise customer service associates and manage front-end and pharmacy operations. The role supports the Store Manager, leads recruitment, performance management, and discipline, and ensures execution of store strategies while maintaining store assets and profitability.

The position emphasizes strong leadership, coaching, and effective communication to drive customer satisfaction and operational excellence in a dynamic retail environment.

Qualifications

• Bachelor’s degree or high school diploma with supervisory experience.
• Demonstrated leadership abilities and strong communication skills.
• Experience in training, coaching, and development of team members.

Responsibilities

• Oversees front end and pharmacy operations to ensure store performance.
• Manages recruitment, hiring, performance management and discipline of team members.
• Drives customer service improvements and resolves escalated customer issues.
• Acts as Store Manager in their absence and supports store leadership in executing store strategy.
• Coordinates with external partners to enhance pharmacy and retail operations.
• Ensures compliance with company policies and relevant laws across store activities.

Skills

Leadership

Customer service

Communication

Training & development

Hiring & staffing

Education

Bachelor’s degree

High School Diploma/GED

Walgreens Community Internship Program

Job description

Walgreens is seeking a Store Manager-level candidate to supervise customer service associates and manage front-end and pharmacy operations. The role supports the Store Manager, leads recruitment, performance management, and discipline, and ensures execution of store strategies while maintaining store assets and profitability.

The position emphasizes strong leadership, coaching, and effective communication to drive customer satisfaction and operational excellence in a dynamic retail environment.