Store Operations Leader | Flexible Hours & Benefits

The Honey Baked Ham Company, LLC; Falls Church (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Casual environment

Flexible hours

Career growth

Benefits package

Job summary

The Honey Baked Ham Company LLC is hiring a Store Supervisor in Falls Church, VA. This full-time, benefits eligible role supports all store operations and ensures customers receive excellent service and quality. The environment is casual with flexible hours and growth opportunities.

Responsibilities include managing daily operations, assisting in hiring/training, overseeing labor, and ensuring sanitation and product quality. Prior supervisory experience is recommended.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable; prior supervisory experience recommended.
• Valid driver’s license and reliable transportation for catering orders/deliveries.

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Perform various administrative functions (banking and scheduling).
• Coach associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust staffing based on demand.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensure proper sanitation procedures and PPE usage; supervise stocking and cleanup duties.
• Ensure FIFO rotation of all product in FOH and BOH.
• Handle complaints with 100% customer satisfaction per policy.
• Participate in catering and gifting sales and fulfillment in all B2B and catering processes.
• Lead merchandising transitions from promotion to promotion.

Skills

Customer service

Staff training

Supervisory experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Honey Baked Ham Company LLC is hiring a Store Supervisor in Falls Church, VA. This full-time, benefits eligible role supports all store operations and ensures customers receive excellent service and quality. The environment is casual with flexible hours and growth opportunities.

Responsibilities include managing daily operations, assisting in hiring/training, overseeing labor, and ensuring sanitation and product quality. Prior supervisory experience is recommended.