Store Operations Leader: Elevate Customer Experience

Rack Room Shoes; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead staff, train associates, manage inventory, merchandising, payroll and loss prevention while delivering outstanding customer experiences.

In this role you will collaborate with store leadership to uphold service standards, drive sales, and maintain visual presentation across the sales floor.

Qualifications

• Background check approval required.
• Effective verbal and written communication skills.
• Managerial and organizational abilities are essential.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills required.
• Knowledge of corporate and store operations policies and procedures.
• Understanding of store presentation standards and visual merchandising.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide leadership, guidance and training to staff.
• In the Store Manager's absence, assume full responsibility for store operations.
• Strive to meet and exceed sales, service and operational objectives.
• Ensure safety of employees and customers at all times.
• Oversee POS transactions, discounts, refunds, loyalty and policies.
• Manage inventory: shipping/receiving, pricing, markdowns, singles, damaged merchandise, physical inventories.
• Direct merchandising, housekeeping, signage and promotional materials.
• Support payroll: scheduling and attendance; budget adherence.
• Train and develop direct reports; reinforce operational standards.
• Contribute to loss prevention and asset protection.
• Aim for continuous improvement in daily operations.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policies & procedures

Store operations knowledge

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead staff, train associates, manage inventory, merchandising, payroll and loss prevention while delivering outstanding customer experiences.

In this role you will collaborate with store leadership to uphold service standards, drive sales, and maintain visual presentation across the sales floor.