Store Operations Leader - Elevate Customer Experience

Socket.dev; Chesterfield Charter Township (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a General Manager to oversee day-to-day store operations, merchandising, and staff performance. The role focuses on delivering exceptional customer experiences while achieving financial targets and maintaining inventory accuracy.

The GM will lead multiple managers, ensure compliance with company policies, and promote a safe, welcoming shopping environment across all store functions.

Qualifications

• Experience in high-volume retail management, multi-store preferred.
• Ability to analyze financial reports, audit processes, and payroll plans.
• Strong leadership and staff development skills are essential.

Responsibilities

• Directs store operations and merchandising for efficiency and service.
• Opens and closes the store; manages staffing and performance reviews.
• Ensures world-class customer service and a positive work environment.
• Controls cash, inventories, and store finances; maintains asset protection.
• Drives sales plans and adheres to merchandising and marketing directives.

Skills

Financial analysis

Problem solving

Communication

Leadership

Team management

Interpersonal skills

Presentation

Reporting

PC software

Customer service

Tools

POS systems

Inventory management systems

Job description

Bass Pro Shops is seeking a General Manager to oversee day-to-day store operations, merchandising, and staff performance. The role focuses on delivering exceptional customer experiences while achieving financial targets and maintaining inventory accuracy.

The GM will lead multiple managers, ensure compliance with company policies, and promote a safe, welcoming shopping environment across all store functions.