Store Operations Leader: Elevate Brand, Service & Growth

sephora.com; Columbus (OH); On-site; USD 68,770,000 - 78,689,000; Full time

Benefits offered by this job

Comprehensive healthcare and wellbeing

Equal opportunity employer

Job summary

Sephora in Columbus, OH seeks an Operations Leader to drive store performance, oversee inventory, and coach a high‑performing team. You will ensure efficient, compliant operations and an outstanding client experience, while upholding Sephora’s brand standards.

You’ll lead replenishment, merchandising, scheduling, and training, fostering teamwork and accountability in a fast-paced retail environment with a focus on inclusivity and service excellence.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and maintain operational standards.
• Drive brand presentation: manage visual merchandising, promotions, and store maintenance to support sales.
• Support client experience: partner with team to deliver exceptional service and meet store goals.
• Coach and develop: train team members to grow within Sephora and understand processes and metrics.
• Foster inclusivity and teamwork: promote a culture of openness and empowerment.
• Uphold Sephora standards: ensure policies are followed and shopping is safe and enjoyable.

Skills

Leadership experience

Coaching and development

Communication skills

Time management

Attention to detail

Problem-solving

Team motivation

Interpersonal skills

Job description

Sephora in Columbus, OH seeks an Operations Leader to drive store performance, oversee inventory, and coach a high‑performing team. You will ensure efficient, compliant operations and an outstanding client experience, while upholding Sephora’s brand standards.

You’ll lead replenishment, merchandising, scheduling, and training, fostering teamwork and accountability in a fast-paced retail environment with a focus on inclusivity and service excellence.