Retail Ops Leader - Inspire Teams, Elevate Brand & Service

Sephora; Columbus (OH); On-site; USD 992,000 - 1,515,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Career development

Job summary

Sephora in Columbus, OH is seeking an Operations Leader to drive store efficiency and a best-in-class client experience. You will lead the operations team, manage inventory and merchandising, and coach teammates to reach performance goals.

You will champion Sephora's standards for presentation, process excellence, and inclusive, engaging service, while developing people and lifting store results across peak hours and events.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with organization and problem‑solving skills.
• Effective time management and prioritization in a dynamic environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store presentation to drive sales.
• Partner with the team to deliver exceptional client service and meet store goals.
• Coach and develop team members on operational processes and performance metrics.
• Promote inclusivity and teamwork while upholding Sephora standards.

Skills

Leadership

Coaching

Communication

Problem solving

Organization

Time management

Teamwork

Motivation

Attention to detail

Job description

Sephora in Columbus, OH is seeking an Operations Leader to drive store efficiency and a best-in-class client experience. You will lead the operations team, manage inventory and merchandising, and coach teammates to reach performance goals.

You will champion Sephora's standards for presentation, process excellence, and inclusive, engaging service, while developing people and lifting store results across peak hours and events.