Store Leadership Pro: Elevate Client Experience & Growth

sephora.com; Columbus (OH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Training & development

Merchandise discount

Job summary

Sephora in Columbus, OH is seeking an Assistant Store Manager to lead daily store operations and elevate the client experience. You will partner with the Store Manager to coach and empower a diverse team, recruit top talent, and ensure sales and profitability in a fast-paced environment.

Availability includes evenings, weekends, and holidays; you’ll uphold Sephora's service standards, support training, and drive growth while maintaining a visually inspiring store at 4085 The Strand W.

Qualifications

• Retail assistant manager experience in fast-paced, high-volume environments.
• Strong ability to recruit, inspire, and develop top talent.
• Outstanding communication and interpersonal skills.
• Passion for coaching and development.
• Client-centric and growth-oriented.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora's values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

Skills

Assistant Store Management

Leadership

Communication

Coaching & Development

Client Experience

Job description

Sephora in Columbus, OH is seeking an Assistant Store Manager to lead daily store operations and elevate the client experience. You will partner with the Store Manager to coach and empower a diverse team, recruit top talent, and ensure sales and profitability in a fast-paced environment.

Availability includes evenings, weekends, and holidays; you’ll uphold Sephora's service standards, support training, and drive growth while maintaining a visually inspiring store at 4085 The Strand W.