Store Operations Leader: Drive Excellence & Growth

Recreational Equipment, Inc.; Seattle (WA); On-site; USD 125,000 - 213,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Accrued time off

Job summary

REI Co-op is seeking a Store Operations Manager to lead the Store Operations team focused on Operational Excellence and to build processes that are simple to learn, easy to use, and consistent across stores.

You will translate business priorities into clear plans and actionable programs, working with leaders and cross-functional partners to improve how work gets done, support store teams, and enhance the experience for employees and customers.

Qualifications

• Seven or more years leading teams in program development, project management, or omnichannel strategy and execution.
• Seven or more years leading medium to large, cross-divisional projects within multi-year roadmaps.
• Deep store operations knowledge gained in a complex national or international retail environment.
• Experience translating strategy into operating plans and leading complex operational change with broad impact.
• Strong leadership, communication, influencing, financial, and analytical skills, with the ability to adapt priorities in an evolving environment.
• Bachelor’s degree in a related field or an equivalent combination of education and work experience; MBA preferred.

Responsibilities

• Set team goals, priorities, operating plans, and success measures aligned with Co-op and stores channel strategies.
• Lead operational excellence programs from concept and pilot through launch, measurement, and sustainment.
• Improve store productivity, service, compliance, business continuity, customer experience, and financial performance.
• Balance people, funding, timelines, and store workload to deliver programs on time, within scope, and within budget.
• Advise senior leaders as a store operations subject-matter expert and build alignment across field and support teams.
• Hire, retain, coach, and develop a high-performing team, including people managers and senior program leaders.

Skills

Leadership

Program management

Omnichannel strategy

Cross-functional coordination

Communication

Analytical skills

Education

Bachelor’s degree

MBA preferred

Job description

REI Co-op is seeking a Store Operations Manager to lead the Store Operations team focused on Operational Excellence and to build processes that are simple to learn, easy to use, and consistent across stores.

You will translate business priorities into clear plans and actionable programs, working with leaders and cross-functional partners to improve how work gets done, support store teams, and enhance the experience for employees and customers.