Store Operations Leader: Operational Excellence & Growth

REI; Seattle (WA); On-site; USD 125,000 - 213,000; Full time

Job summary

REI Co-op in Seattle seeks a Store Operations Manager to lead the Store Operations team focused on Operational Excellence, turning priorities into clear plans and actionable programs across the co-op's stores.

You will partner with leaders to improve store productivity, customer experience, and financial performance, while hiring, coaching, and developing a high-performing team aligned with the company’s strategic goals.

Qualifications

• Seven or more years leading teams in program development or project management.
• Experience managing cross-divisional projects on multi-year roadmaps.
• Deep store operations knowledge in a complex retail environment.
• Ability translate strategy into operating plans and drive complex operational change.
• Strong leadership, communication, influencing, financial, and analytical skills.
• Bachelor’s degree required; MBA preferred.

Responsibilities

• Set team goals, priorities, operating plans, and success measures aligned with Co-op and stores channel strategies.
• Lead operational excellence programs from concept and pilot through launch, measurement, and sustainment.
• Improve store productivity, service, compliance, business continuity, customer experience, and financial performance.
• Balance people, funding, timelines, and store workload to deliver programs on time, within scope, and within budget.
• Advise senior leaders as a store operations subject-matter expert and build alignment across field and support teams.
• Hire, retain, coach, and develop a high-performing team, including people managers and senior program leaders.

Skills

Leadership

Program management

Strategic planning

Store operations

Change management

Education

Bachelor's degree

MBA preferred

Job description

REI Co-op in Seattle seeks a Store Operations Manager to lead the Store Operations team focused on Operational Excellence, turning priorities into clear plans and actionable programs across the co-op's stores.

You will partner with leaders to improve store productivity, customer experience, and financial performance, while hiring, coaching, and developing a high-performing team aligned with the company’s strategic goals.