Store Operations Leader (Donated Goods)

Goodwill Central Oklahoma; Oklahoma City (OK); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Vision

Life

401k

RISE program

Job summary

Goodwill Central Oklahoma is seeking a candidate to manage daily operations of donated merchandise and lead a team, ensuring adherence to budget and policies. The role includes hiring, training, supervising staff, and delivering excellent customer service to donors and customers.

The position requires 21+ years old, valid Oklahoma driver’s license, and ability to transfer within the territory. It offers opportunities for growth and comprehensive benefits under Goodwill’s programs.

Qualifications

• High School diploma or GED, preferred.
• Associates Degree or completion of related retail management course work preferred.
• 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production or food services and/or demonstrated success and completion of Goodwill assigned training.
• Ability to transfer to any Goodwill of Central Oklahoma within the territory.
• Prior retail experience or customer service/ relations experience.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Punctual and dependable attendance.
• Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals.
• Hire, train, evaluate, motivate and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Comply with Agency policies and SOPs and the Agency’s safety and security policies and procedures.
• Adhere to the process outline for the job you are supervising and performing.
• Greet, assist and provide excellent customer service to donors/customers.
• Assist and resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Agency standards by proper colorization, cleanliness, store layout, signage and displays.
• Perform and assist in all functions completed by store personnel.
• Conduct all monthly meetings with store employees and attend all meetings and training as required by the Agency.
• Maintain all company records and reports accurately and in a timely fashion and assist in preparation of daily reports.
• Assist in sales and processing of items.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Must be able to adapt to growth and a changing environment within the Agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Skills

Customer Service

Communication

Team Leadership

Time Management

Education

High School diploma or GED

Associates Degree or related retail management coursework

Retail supervisory experience

Tools

Microsoft Office (Word, Excel)

Job description

Goodwill Central Oklahoma is seeking a candidate to manage daily operations of donated merchandise and lead a team, ensuring adherence to budget and policies. The role includes hiring, training, supervising staff, and delivering excellent customer service to donors and customers.

The position requires 21+ years old, valid Oklahoma driver’s license, and ability to transfer within the territory. It offers opportunities for growth and comprehensive benefits under Goodwill’s programs.