Store Operations Leader & Customer Service Champion

Central Network Retail Group, LLC (CNRG); Oneonta (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Full-Time benefits (Medical, LTD/AD&D,

Will prep services

Job summary

The Team Leader at Central Network Retail Group, LLC (CNRG) oversees all store activities in the absence of salaried management, modeling CNRG’s Mission and Values while driving aggressive customer service and operational excellence.

This role leads associates, manages inventory, merchandising, safety, and daily store performance to meet budgeted goals, with flexibility for weekends, evenings, and holidays.

Responsibilities

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news
• Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
• Supervising other associates as assigned
• Maintaining a high level of enthusiasm, commitment, and energy, and motivating other associates to do the same
• Providing appropriate solutions to customers questions
• Keeping up-to-date on all current programs, company procedures, and communicating them to all team players
• Properly coordinating merchandise orders to keep up with sales trends and customer demand
• Completing cycle counts in a timely manner and reconciling any inventory discrepancies
• Demonstrating leadership and adhering to CNRG’s Mission, Vision, and Values
• Training all incoming new associates in product knowledge, selling skills, and customer service
• Maintaining the appearance of the sales floor and stock areas to include stocking product
• Creating merchandise displays to improve sales and ease of shopping
• Working with other associates in order to complete tasks and achieve budgeted goals
• Cleaning the store and exterior areas of the facility
• Helping identify and correct safety problems or hazards
• Completing price shops and price changes in a timely manner
• Must be certified in all areas in the store to include but are not limited to inside and outside forklifts, DOT, gate, receiving and service desk
• Other functions as assigned by her/his supervisor

Job description

The Team Leader at Central Network Retail Group, LLC (CNRG) oversees all store activities in the absence of salaried management, modeling CNRG’s Mission and Values while driving aggressive customer service and operational excellence.

This role leads associates, manages inventory, merchandising, safety, and daily store performance to meet budgeted goals, with flexibility for weekends, evenings, and holidays.