Store Team Leader: Customer-First Ops Lead

Central Network Retail Group; Redwood City (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Paid Sick Time (FT)

Medical, Vision, Dental (FT)

Life Insurance & Will prep services (T

Job summary

Central Network Retail Group, LLC (CNRG) is seeking a Team Leader to oversee store activities in the absence of salaried management. You will champion the Mission and Values, drive aggressive customer service, and lead associates to achieve store goals.

You will manage merchandising, inventory, and safety, while training new staff and maintaining store presentation. Flexibility to work weekends and evenings is required.

Qualifications

• Must demonstrate leadership and problem solving skills.
• Ability to manage with limited supervision and communicate effectively with customers, vendors and associates.
• Develop understanding of aggressive customer service and be team-oriented.
• Develop management and organizational skills and interpret data in numerical form for store operations.
• Must be able to climb ladders, lift up to 50 lbs, and work flexible hours including weekends and holidays.

Responsibilities

• Exemplify and ensure Mission and Values remain forefront in daily business and inform staff of expectations.
• Define aggressive customer service and demonstrate it as part of total store operations.
• Supervise other associates as assigned and motivate team.
• Maintain enthusiasm, commitment, and energy; drive sales and customer satisfaction.
• Provide solutions to customer questions and communicate programs and procedures to staff.
• Coordinate merchandise orders to meet sales trends and demand.
• Complete cycle counts and reconcile inventory discrepancies.
• Train incoming associates in product knowledge and selling skills.
• Maintain appearance of sales floor and stock areas; create merchandise displays.
• Collaborate with team to achieve budgeted goals; ensure safety in store.

Skills

Leadership

Communication

Customer service

Problem solving

Team leadership

Retail operations

Tools

Forklift certification

DOT certification

Job description

Central Network Retail Group, LLC (CNRG) is seeking a Team Leader to oversee store activities in the absence of salaried management. You will champion the Mission and Values, drive aggressive customer service, and lead associates to achieve store goals.

You will manage merchandising, inventory, and safety, while training new staff and maintaining store presentation. Flexibility to work weekends and evenings is required.