Store Operations Leader: Customer Experience & Team Growth

Goodwill Industries International, Inc.; Daly City (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health & wellbeing program

Job summary

Goodwill of the San Francisco Bay is seeking a Store Manager to lead daily retail operations and achieve sales goals. You will manage the sales floor, mentor team members, and ensure excellent donor and customer service while upholding brand standards.

The role emphasizes safety, policy compliance, and the ability to adapt staffing as business needs change. This is a full-time position driving store performance in Daly City and surrounding areas.

Qualifications

• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee daily store operations to meet goals.
• Lead and develop the sales team.
• Ensure security, health, and safety compliance.
• Deliver excellent customer service to donors and customers.
• Maintain store presentation and cleanliness.
• Transfer staff as needed.

Skills

Retail management

Customer service

English proficiency

Team leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is seeking a Store Manager to lead daily retail operations and achieve sales goals. You will manage the sales floor, mentor team members, and ensure excellent donor and customer service while upholding brand standards.

The role emphasizes safety, policy compliance, and the ability to adapt staffing as business needs change. This is a full-time position driving store performance in Daly City and surrounding areas.