Senior Store Manager - Revenue & Team Growth

sdgoodwill; La Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill is seeking a dynamic Store Operations Leader to manage daily shop activities, drive revenue, and ensure safety and compliance. You will oversee training, wage-hour compliance, and employee relations across store staff within the San Diego area.

The role emphasizes excellent customer service, effective team leadership, and execution of company policies to maintain a high-performance store environment.

Qualifications

• High School Graduate or GED required; Associate’s Degree or higher preferred.
• Five years minimum related experience.
• Must have a valid CA Driver’s License, proof of insurance and driving record acceptable by Goodwill’s insurance company.
• Must be able to operate electronic cash register and perform basic arithmetic.

Responsibilities

• Manage daily store operations, complete required reports and meet revenue targets.
• Provide excellent customer service, address and document customer concerns.
• Ensure product meets pricing and quality standards.
• Analyze store performance and collaborate with District Manager on sales strategies.
• Communicate and resolve department concerns with feedback and solutions.
• Maintain a safe, clean, and well-merchandised store per policies and laws.
• Motivate and train staff, conduct evaluations, and support hiring decisions.
• Support organizational initiatives and Kaizen continuous improvement.

Job description

Goodwill is seeking a dynamic Store Operations Leader to manage daily shop activities, drive revenue, and ensure safety and compliance. You will oversee training, wage-hour compliance, and employee relations across store staff within the San Diego area.

The role emphasizes excellent customer service, effective team leadership, and execution of company policies to maintain a high-performance store environment.