Retail Store Leader: Customer Experience & Team Growth

Goodwill Industries International, Inc.; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Professional development

Commuter benefits

Flexible spending account

Wellbeing program

Job summary

Goodwill of the San Francisco Bay is seeking a Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive daily, monthly and yearly store goals. You will manage operations, mentor staff, and ensure excellent customer service across the donor and shopper experience.

Responsibilities include inventory control, bank deposits, reporting, safety, and maintaining brand standards. This role offers growth opportunities and comprehensive benefits.

Qualifications

• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversees and directs daily store operations and sales floor.
• Leads, mentors, and trains Retail Sales Associates.
• Ensures customer service standards and handles escalations.
• Manages inventory, banking deposits, and daily reporting.
• Maintains store cleanliness, security, and safety compliance.
• Drives achievement of daily, monthly, quarterly and yearly goals.

Skills

Retail management

Customer service

Team leadership

Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is seeking a Store Manager to oversee the sales floor, lead a team of Retail Sales Associates, and drive daily, monthly and yearly store goals. You will manage operations, mentor staff, and ensure excellent customer service across the donor and shopper experience.

Responsibilities include inventory control, bank deposits, reporting, safety, and maintaining brand standards. This role offers growth opportunities and comprehensive benefits.