Store Operations Leader & Customer Experience

CVS Health; Norcross (GA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. You will drive store execution, supervise staff, and focus on improving performance and customer service.

The role requires leadership, strong communication and the ability to handle a flexible, full‑time schedule including early mornings, overnights and weekends. Responsibilities include supervising the store’s crew, implementing policies, managing sales and inventory, and supporting the Store Manager with plans for

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Supervision

Influencing

Flexibility in schedule

Education

High School diploma or equivalent

Tools

Computer skills

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. You will drive store execution, supervise staff, and focus on improving performance and customer service.

The role requires leadership, strong communication and the ability to handle a flexible, full‑time schedule including early mornings, overnights and weekends. Responsibilities include supervising the store’s crew, implementing policies, managing sales and inventory, and supporting the Store Manager with plans for