Store Operations Leader – Customer Experience & Health

CVS Health; Wilson (NC); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. This full-time role supports the Store Manager in leading the store, managing sales and inventory, and developing staff to deliver exceptional customer service.

The position emphasizes operational leadership, financial oversight, and a strong service culture across CVS/pharmacy. It requires flexibility for early mornings, overnights, and weekends, with a comprehensive benefits package for eligible colleagues.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store's crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with actions plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Deductive reasoning

Analytical skills

Communication skills

Leadership

Supervision

Flexibility in schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. This full-time role supports the Store Manager in leading the store, managing sales and inventory, and developing staff to deliver exceptional customer service.

The position emphasizes operational leadership, financial oversight, and a strong service culture across CVS/pharmacy. It requires flexibility for early mornings, overnights, and weekends, with a comprehensive benefits package for eligible colleagues.