Store Operations Leader: Assistant General Manager

Scandinavian Tobacco Group Tobacco Service B.V.; Newport (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Vision plan

Dental plan

Retirement savings

Paid time off

Life insurance

Disability coverage

Job summary

Scandinavian Tobacco Group Tobacco Service B.V. in Newport, KY seeks an Assistant General Manager to support store operations, grow a high-performing team, and drive commercial success. You will work closely with the General Manager and retail staff to meet service standards and achieve company objectives.

The role requires hands-on leadership, data-driven decision making, and a willingness to engage customers on the floor. On-site, full-time employment with competitive benefits is offered.

Qualifications

• Minimum 2 years of management experience in a retail environment.
• Strong written and verbal communication skills.
• Proficiency in Word, Excel, and PowerPoint; experience with Microsoft Dynamics AX is an advantage.
• Ability to analyze data, manage priorities, and coordinate store operations effectively.
• Strong organizational, leadership, and team motivation skills.
• Knowledge of cigars or the cigar industry is an advantage but not required.

Responsibilities

• Drive store performance by supporting sales, profit, and business development goals.
• Coach, develop, and hold retail team members accountable for customer service, merchandising, and product knowledge standards.
• Oversee day-to-day store operations, including scheduling, labor management, and operational efficiency.
• Monitor store systems and facilities to ensure safe and effective operation.
• Track progress against store objectives and collaborate with the General Manager on continuous improvement initiatives.
• Support bar operations and provide hands-on customer engagement throughout the store when required.

Skills

Retail management

Communication

Data analysis

Microsoft Office

Leadership

Cigar knowledge

Microsoft Dynamics AX

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Dynamics AX

Job description

Scandinavian Tobacco Group Tobacco Service B.V. in Newport, KY seeks an Assistant General Manager to support store operations, grow a high-performing team, and drive commercial success. You will work closely with the General Manager and retail staff to meet service standards and achieve company objectives.

The role requires hands-on leadership, data-driven decision making, and a willingness to engage customers on the floor. On-site, full-time employment with competitive benefits is offered.