Retail Assistant GM: Lead Teams, Boost Sales & Ops

Scandinavian Tobacco Group Tobacco Service B.V.; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Scandinavian Tobacco Group is seeking an Assistant General Manager for our Jacksonville, FL store. You will support store operations, develop high-performing teams, and help grow the business while delivering outstanding customer service.

Join a world-class brand and collaborate with the General Manager to achieve commercial goals, maintain service standards, and lead daily operations on-site in Jacksonville.

Qualifications

• Minimum 2 years of management experience, preferably in a retail environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint; experience with Microsoft Dynamics AX is an advantage.
• Ability to analyze data, manage priorities, and coordinate store operations effectively.
• Strong organizational, leadership, and team motivation skills.
• Knowledge of cigars or the cigar industry is an advantage but not required.

Responsibilities

• Drive store performance by supporting sales, profit, and business development goals.
• Coach, develop, and hold retail team members accountable for customer service, merchandising, and product knowledge standards.
• Oversee day-to-day store operations, including scheduling, labor management, and operational efficiency.
• Monitor store systems and facilities to ensure safe and effective operation.
• Track progress against store objectives and collaborate with the General Manager on continuous improvement initiatives.
• Support bar operations and provide hand-on customer engagement throughout the store when required.

Skills

Management experience

Communication skills

Data analysis

Organizational leadership

Team motivation

Tools

MS Word

MS Excel

MS PowerPoint

Microsoft Dynamics AX

Job description

Scandinavian Tobacco Group is seeking an Assistant General Manager for our Jacksonville, FL store. You will support store operations, develop high-performing teams, and help grow the business while delivering outstanding customer service.

Join a world-class brand and collaborate with the General Manager to achieve commercial goals, maintain service standards, and lead daily operations on-site in Jacksonville.