Store Operations Leader

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

Sandia Resort & Casino is seeking a seasoned retail and operations leader to oversee day-to-day store operations, drive profitability, and ensure top-tier guest service. You will manage staffing, budgets, merchandising, and supplier relations while mentoring a diverse team to deliver consistent results.

The role emphasizes strategic planning, performance accountability, and collaboration with the Marketing and Operations teams to maintain quality standards and guest satisfaction.

Qualifications

• Ability to deal effectively and professionally with the general public.
• Excellent written and verbal communication skills.
• Ability to create an environment of teamwork.
• Organizational skills to manage multiple projects and deadlines.
• Ability to analyze and solve problems.
• Ability to maintain a flexible work schedule.
• Strong administrative and business management skills.
• Proven ability to recruit, train and motivate staff for staffing and profitability.
• Proven ability to create and manage budgets.

Responsibilities

• Responsible for full financial accountability for all profit and loss centers.
• Spends considerable time in the operations MBWA (Management by Walking Around).
• Responsible for designing and implementing improvement processes and operational policies.
• Forecasts staffing needs and develops recruiting strategies to provide optimum staffing in all areas.
• Responsible for providing flawless customer service and establish a positive guest perception.
• Mentors, coaches and gives direction to team members to instill teamwork and planning.
• Recruits, interviews, trains and evaluates supervisor/coordinators, team members, deli team members and floor coordinators.
• Responsible for merchandising products.
• Coordinates work schedules, opening/closing duties, ordering, receiving, and POS training, and merchandising of all products.
• Coordinates with manufacturers’ cigarette representatives; product buy-downs, coupons, shelf space allocation, pricing changes.
• Coordinates with accounting for deposits, reports, cash over/short, inventory and data entry verification.
• Processes invoices and coordinates payment with accounting.
• Develops annual marketing plan with Resort Marketing Department.
• Coordinates marketing materials with vendors.
• Develops and maintains policy and procedures and handling customer transactions including shipping and handling.
• Orders gasoline, cigarettes and other goods from distributors.
• Inventories all orders when delivered.
• Ensures customer needs are met, complaints resolved, and service is quick and courteous.
• Punctual and regular attendance per Pueblo of Sandia Attendance Policy.

Skills

Customer service

Staffing management

Budgeting

Recruiting

Leadership

Communication

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Sandia Resort & Casino is seeking a seasoned retail and operations leader to oversee day-to-day store operations, drive profitability, and ensure top-tier guest service. You will manage staffing, budgets, merchandising, and supplier relations while mentoring a diverse team to deliver consistent results.

The role emphasizes strategic planning, performance accountability, and collaboration with the Marketing and Operations teams to maintain quality standards and guest satisfaction.