Store Operations Leader

Ross Stores, Inc.; Alabaster (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

Ross Stores, Inc. is seeking an experienced Assistant Store Manager in a retail environment to lead store operations and supervise Associates.

You will ensure payroll accuracy, scheduling, and adherence to company policies while delivering strong customer service and merchandising execution. Responsibilities include overseeing daily operations, training and developing staff, managing budgets, and upholding safety and compliance.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritizethose tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• T r e a t s all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Skills

Supervision

People management

English fluency

Prioritize tasks

Excellent customer service

Education

High school diploma or equivalent

Job description

Ross Stores, Inc. is seeking an experienced Assistant Store Manager in a retail environment to lead store operations and supervise Associates.

You will ensure payroll accuracy, scheduling, and adherence to company policies while delivering strong customer service and merchandising execution. Responsibilities include overseeing daily operations, training and developing staff, managing budgets, and upholding safety and compliance.