Store Operations Lead & Training Specialist

Goodwill Industries of the Valleys; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Goodwill Industries of the Valleys is looking for a managerial position in Roanoke, Virginia. The successful candidate will oversee staff scheduling, resolve customer complaints, and ensure compliance with safety policies. A high school diploma or GED and at least one year of management experience are required. Candidates must also be CPR certified or willing to obtain certification with provided training. The role includes managing production areas and ensuring productivity goals are met.

Qualifications

• Minimum of 1 year related management experience required.
• Valid driver's license and proof of insurance needed.
• CPR certification or ability to obtain it with training.

Responsibilities

• Resolve customer complaints and notify the store manager.
• Utilize payroll system for time and attendance.
• Manage the production area for processing donations.

Skills

Customer complaint resolution

Staff scheduling

Microsoft Office proficiency

Time and attendance management

Safety compliance

Training and interviewing

Education

High school diploma or GED

Tools

Payroll system

Job description

Goodwill Industries of the Valleys is looking for a managerial position in Roanoke, Virginia. The successful candidate will oversee staff scheduling, resolve customer complaints, and ensure compliance with safety policies. A high school diploma or GED and at least one year of management experience are required. Candidates must also be CPR certified or willing to obtain certification with provided training. The role includes managing production areas and ensuring productivity goals are met.