Store Operations Lead (Shift Supervisor)

Forest Hill Foods; Grand Rapids Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

SpartanNash is seeking a role focused on directing and coordinating store operations in the absence of management, ensuring efficient and economical operations. Responsibilities include cashier duties, store layout familiarity, and safety compliance within a typical retail environment.

Ideal candidates have a high school diploma (preferred) and about a year of retail experience, with comfort in customer service, product location knowledge, and physical requirements typical for store work.

Qualifications

• High school diploma preferred.
• One year of retail or related experience preferred.
• Ability to read, write, comprehend, and interpret documents.
• Basic mathematical skills.

Responsibilities

• Monitor associate’s adherence to company policies.
• Able to run cashier register and courtesy counter desk and handle customer concerns in efficient manner.
• Understand and be familiar with store layout, location of safety and emergency equipment.
• Conduct regular inspections of all areas, providing feedback to department managers.
• In the absence of the Store Director or specified department manager, will be responsible for time clock maintenance.
• May close store: lock all doors, including receiving, turn off lights, arm store, etc.
• Knowledge of product locations in the store, in order to be able to assist customers.
• Maintain a clean, attractive and well stocked store.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need

Skills

Retail experience

Customer service

Cashier operations

Education

High school diploma

Job description

SpartanNash is seeking a role focused on directing and coordinating store operations in the absence of management, ensuring efficient and economical operations. Responsibilities include cashier duties, store layout familiarity, and safety compliance within a typical retail environment.

Ideal candidates have a high school diploma (preferred) and about a year of retail experience, with comfort in customer service, product location knowledge, and physical requirements typical for store work.