Store Operations Lead: Open/Close, Customer Experience

Walgreens; Los Gatos (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Los Gatos, CA seeks a customer-focused associate to manage opening/closing, cash handling, and daily store operations in the absence of management. You will handle returns, refunds, pricing updates, and inventory integrity while delivering an outstanding customer experience.

Role requires at least one year of leadership or key holder experience and proficiency in English. The position emphasizes compliance, teamwork, and maintaining store standards in a dynamic retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Registers related sales; records scanning errors, price verifications, and voids.
• Assists with order processing, vendor deliveries, and reverse logistics.
• Maintains accurate inventory counts and store presentation, including pricing and signage.
• Assists with exterior and interior maintenance and basic department pricing.
• Assists with bookkeeping activities and maintains store cleanliness and organization.
• Ensures compliance with state/local laws for regulated products and conducts bag checks.

Job description

Walgreens in Los Gatos, CA seeks a customer-focused associate to manage opening/closing, cash handling, and daily store operations in the absence of management. You will handle returns, refunds, pricing updates, and inventory integrity while delivering an outstanding customer experience.

Role requires at least one year of leadership or key holder experience and proficiency in English. The position emphasizes compliance, teamwork, and maintaining store standards in a dynamic retail environment.