Store Shift Lead: Delightful Service & Ops Leader

Walgreens; Los Altos (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens in Los Altos, California is seeking a dedicated team member to support customer experience and store operations. You will be responsible for opening and closing the store when management is absent, handling cash, processing returns, refunds, and ensuring the floor and stock room are ready for business.

You will engage customers, greet and assist with products and services, and model service excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and supports merchandising and pricing tasks.

Skills

Customer service

Leadership

Cash handling

Job description

Walgreens in Los Altos, California is seeking a dedicated team member to support customer experience and store operations. You will be responsible for opening and closing the store when management is absent, handling cash, processing returns, refunds, and ensuring the floor and stock room are ready for business.

You will engage customers, greet and assist with products and services, and model service excellence.