Store Operations Lead — Omnichannel & Stockroom Expert

Inditex; New York (NY); On-site; USD 55,000 - 81,000; Full time

Benefits offered by this job

Employee discount 25%

Competitive pay with annual increases

Tuition & language support

Health benefits

Job summary

Zara USA, Inc. is seeking an Operations Manager in New York to drive store operations with a focus on the stockroom, aligning with sales goals and customer service quality.

The role emphasizes organization, analytics, and leadership across store teams, ensuring efficient omnichannel processes and safe, compliant operations. You will collaborate with the Head of Store Operations, manage the external team, monitor KPIs, and support initiatives that improve in-store performance and customer

Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• Supervise the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of store operations manager, manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists).
• Continuously train teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Job description

Zara USA, Inc. is seeking an Operations Manager in New York to drive store operations with a focus on the stockroom, aligning with sales goals and customer service quality.

The role emphasizes organization, analytics, and leadership across store teams, ensuring efficient omnichannel processes and safe, compliant operations. You will collaborate with the Head of Store Operations, manage the external team, monitor KPIs, and support initiatives that improve in-store performance and customer