Operations Manager

ZARA; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

25% employee discount

Variety benefit package

Internal promotion programs

E-learning and training programs

Job summary

A leading fashion retailer in Charlotte, NC is seeking an Operations Manager to oversee store operations and stock management. The ideal candidate will be analytical and organized, capable of enhancing performance through KPIs and team training. Benefits include a competitive salary and discounts on products, alongside opportunities for personal growth and internal promotion.

Qualifications

• Dynamic and operational with great ability to execute tasks.
• Ability to read reports and draw conclusions.
• Experience in managing teams and operations.

Responsibilities

• Organize store operations based on operational KPIs.
• Manage warehouse stock and merchandise flows.
• Supervise processes to ensure good customer service.
• Use analytics tools and track KPIs to improve operations.
• Train teams continuously in their area.

Skills

Analytical skills

Organizational skills

Team management

Customer service

Job description

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

As the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusions

Key Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of Store Operations Manager manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Management
• Industries

Retail and Retail Apparel and Fashion