Store Operations Lead: Growth & Guest Experience

Harri; Salt Lake City (UT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Prize/recognition programs

Job summary

Swig is seeking an Assistant Manager in Salt Lake City to oversee daily restaurant operations, mentor staff, and ensure top-notch customer service. You will drive sales, manage labor costs, and maintain a clean, safe dining environment in a fast-paced setting.

The role emphasizes leadership, teamwork, and a commitment to Swig’s values while delivering a memorable guest experience. Growth opportunities and a fun, energetic team culture await.

Qualifications

• Experience in restaurant management or supervising staff.
• Strong communication and leadership skills.
• Able to multitask in a fast-paced environment.
• Must be at least 16 years old.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH.
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig's procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Leadership

Customer service

Communication

Teamwork

Multitasking

Food handler's permit

Reliable transportation

Attendance

Job description

Swig is seeking an Assistant Manager in Salt Lake City to oversee daily restaurant operations, mentor staff, and ensure top-notch customer service. You will drive sales, manage labor costs, and maintain a clean, safe dining environment in a fast-paced setting.

The role emphasizes leadership, teamwork, and a commitment to Swig’s values while delivering a memorable guest experience. Growth opportunities and a fun, energetic team culture await.