Store Operations Lead: Growth-Focused Assistant GM

MilkShake Factory Ridgewood; Ridgewood (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Chill work attire

Growing concept

Brand ambassador program

Community-focused team

Job summary

MilkShake Factory Ridgewood is seeking a General Manager to lead front- and back-house operations, merchandising, workflows, and sanitation while delivering an exceptional guest experience. You will oversee cash management, inventory control, and staff performance, and collaborate with the Manager to schedule and staff the store within budget.

You will mentor team members, drive health and safety standards, and contribute to engaging annual and seasonal marketing efforts.

Qualifications

• 3+ years leading customer-facing retail or restaurant teams.
• Proven ability to promote excellent guest experience.
• Willingness to work flexible hours including early mornings, evenings, weekends, and holidays.
• Strong leadership, communication, and organizational skills.
• Ability to plan, prioritize workload and manage store operations.
• Proficient with Microsoft Office and cash handling.

Responsibilities

• Take the lead of front- and back-house operations, merchandising, workflows, sanitation, and customer experience.
• Develop systems for store-wide operational excellence including cash management, inventory control, and staff performance.
• Provide robust HR support: training, coaching, motivation, feedback, and retention strategies.
• Schedule and staff the store in partnership with the Manager, aligning with budget.
• Ensure compliance with health, safety, and security standards.
• Gather consumer insights to inform annual and seasonal marketing campaigns.
• Maintain POS systems and report retail performance to the Manager.
• Act as brand advocate, sharing MilkShake Factory's story and products with customers and corporate events.

Skills

Leadership

Customer experience

Team management

Communication

Operations

Time management

Microsoft Office

Cash handling

Tools

POS systems

Job description

MilkShake Factory Ridgewood is seeking a General Manager to lead front- and back-house operations, merchandising, workflows, and sanitation while delivering an exceptional guest experience. You will oversee cash management, inventory control, and staff performance, and collaborate with the Manager to schedule and staff the store within budget.

You will mentor team members, drive health and safety standards, and contribute to engaging annual and seasonal marketing efforts.