Assistant General Manager

MilkShake Factory Ridgewood; Ridgewood (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Chill work attire

Growing concept

Brand ambassador program

Community-focused team

Job summary

MilkShake Factory Ridgewood is seeking a General Manager to lead front- and back-house operations, merchandising, workflows, and sanitation while delivering an exceptional guest experience. You will oversee cash management, inventory control, and staff performance, and collaborate with the Manager to schedule and staff the store within budget.

You will mentor team members, drive health and safety standards, and contribute to engaging annual and seasonal marketing efforts.

Qualifications

• 3+ years leading customer-facing retail or restaurant teams.
• Proven ability to promote excellent guest experience.
• Willingness to work flexible hours including early mornings, evenings, weekends, and holidays.
• Strong leadership, communication, and organizational skills.
• Ability to plan, prioritize workload and manage store operations.
• Proficient with Microsoft Office and cash handling.

Responsibilities

• Take the lead of front- and back-house operations, merchandising, workflows, sanitation, and customer experience.
• Develop systems for store-wide operational excellence including cash management, inventory control, and staff performance.
• Provide robust HR support: training, coaching, motivation, feedback, and retention strategies.
• Schedule and staff the store in partnership with the Manager, aligning with budget.
• Ensure compliance with health, safety, and security standards.
• Gather consumer insights to inform annual and seasonal marketing campaigns.
• Maintain POS systems and report retail performance to the Manager.
• Act as brand advocate, sharing MilkShake Factory's story and products with customers and corporate events.

Skills

Leadership

Customer experience

Team management

Communication

Operations

Time management

Microsoft Office

Cash handling

Tools

POS systems

Job description

About Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for:

• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience.
• Desire and ability to grow into a General Manager – and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.
• Ready to lead with style and substance? Let's shake things up at Milkshake Factory!

REQUIREMENTS

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting.
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem‑solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Knowledge of Microsoft Office.
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.