General Manager, Guest Experience & Growth

MilkShake Factory Westminster; Westminster (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Job summary

Milkshake Factory Westminster is seeking a General Manager who blends upbeat leadership with disciplined operations. Drive sales through smart merchandising, guest engagement, and KPI monitoring while managing labor and budgets. Partner with ownership to align priorities and ensure safe, reliable, and fun store performance.

The ideal candidate is a hands-on leader who builds cohesive teams, delivers exceptional guest experiences, and fosters a positive, growth-oriented work culture.

Qualifications

• Minimum of three years of leadership experience in restaurant or retail settings.
• Strong ability to coach and develop teams for excellent guest experience.
• Proven track record of managing operations and budgets.

Responsibilities

• Hire, train, and coach team members to deliver confident, professional service.
• Lead front- and back-of-house operations to ensure smooth, reliable shifts.
• Maintain cash handling, food safety, inventory, and KPI tracking.

Skills

Leadership

Team building

Guest experience

Communication

Problem-solving

Time management

Confidential info handling

Tools

Microsoft Office

POS systems

Scheduling systems

Job description

Milkshake Factory Westminster is seeking a General Manager who blends upbeat leadership with disciplined operations. Drive sales through smart merchandising, guest engagement, and KPI monitoring while managing labor and budgets. Partner with ownership to align priorities and ensure safe, reliable, and fun store performance.

The ideal candidate is a hands-on leader who builds cohesive teams, delivers exceptional guest experiences, and fosters a positive, growth-oriented work culture.