Assistant General Manager

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

MilkShake Factory in Pittsburgh is seeking a capable leader to own front- and back-house operations, drive guest experience, and supervise retail store performance. You will mentor staff, manage schedules, and uphold safety, quality, and brand standards.

We value leaders who collaborate across teams, communicate clearly, and grow into a General Manager role. Flexible hours, hands-on operation, and a passion for hospitality are key to thriving in our expanding, coast-to-coast concept.

Qualifications

• Leadership ability with 3+ years in a customer-facing sales setting.
• Proven track record of creating an amazing customer experience while managing retail teams, brands, operations, and financials.
• Availability to work flexible hours including mornings, evenings, weekends, and/or holidays.
• Positivity, adaptability, and time management in a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Proficiency in Microsoft Office.
• Ability to lift and/or handle packaged goods up to 25 lbs.

Responsibilities

• Oversee front- and back-house operations and customer experience.
• Develop systems for cash management, food safety, inventory, and staff performance.
• Support HR activities including training, coaching, and retention.
• Schedule staff with the Manager within budget.
• Ensure health, safety, and regulatory compliance.
• Leverage consumer insights for annual and seasonal campaigns.
• Maintain security measures and reports.
• Be the brand advocate at events and for corporate accounts.
• Keep POS systems running smoothly.
• Lead with style and substance to shake things up.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Planning

Problem solving

Microsoft Office

Job description

About Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for:

• Leaders, not bosses. Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience.
• Desire and ability to grow into a General Manager – and more! We’re growing, and so can you!
• Excellent communication skills, we believe in growing through collaboration and strong communication.
• Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

ESSENTIAL FUNCTIONS

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.
• Ready to lead with style and substance? Let's shake things up at Milkshake Factory!

REQUIREMENTS

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting.
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem‑solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Knowledge of Microsoft Office.
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.