People-First GM: Hospitality & Ops Leader

MilkShake Factory Westminster; Westminster (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Job summary

Milkshake Factory Westminster is seeking a General Manager to lead a fast-paced shop with upbeat leadership, strong operational discipline, and a focus on guest experience. You’ll drive sales, monitor KPIs, manage labor and budgets, and uphold safety standards.

You’ll build cohesive teams, coach staff, and partner with ownership on priorities to ensure smooth daily operations, exceptional service, and a fun, welcoming environment that reflects the brand.

Qualifications

• 3+ years leadership experience in restaurant/retail.
• Proven track record in operations, finances, and guest service.
• Strong coaching and communication skills.

Responsibilities

• Hire, train, and coach team members.
• Lead front- and back-of-house operations.
• Maintain safety, sanitation, and security routines.
• Drive sales through merchandising and guest engagement.
• Manage labor, budgets, and inventory.

Skills

Leadership

Team building

Guest experience

Communication

Budgeting

Operations management

Microsoft Office

POS systems

Tools

Microsoft Office

POS systems

Job description

Milkshake Factory Westminster is seeking a General Manager to lead a fast-paced shop with upbeat leadership, strong operational discipline, and a focus on guest experience. You’ll drive sales, monitor KPIs, manage labor and budgets, and uphold safety standards.

You’ll build cohesive teams, coach staff, and partner with ownership on priorities to ensure smooth daily operations, exceptional service, and a fun, welcoming environment that reflects the brand.