Store Operations Lead: Flexible Evenings & Weekends

The TJX Companies, Inc.; Round Rock (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring for a Key Carrier role. The position requires open availability including nights and weekends and focuses on maintaining store operations and delivering outstanding customer service.

You’ll rotate between Coordinator-like duties and leadership tasks to support store performance, coaching Associates, and ensuring compliance with policies and procedures. This role emphasizes teamwork and guest experience in a fast-paced retail environment.

Qualifications

• Able to work a flexible schedule including nights and weekends.
• Team player working effectively with peers and supervisors.
• Respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Team player

Communication

Leadership potential

Job description

Marshalls, part of The TJX Companies, Inc., is hiring for a Key Carrier role. The position requires open availability including nights and weekends and focuses on maintaining store operations and delivering outstanding customer service.

You’ll rotate between Coordinator-like duties and leadership tasks to support store performance, coaching Associates, and ensuring compliance with policies and procedures. This role emphasizes teamwork and guest experience in a fast-paced retail environment.