Store Operations Lead - Fashion & Customer Experience

Torrid; Greenville (SC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Paid time off

Job summary

Torrid is seeking a Store Manager to lead a high-performing team in our Greenville location, driving sales, customer engagement, and operational excellence. You will oversee scheduling, trainings, and payroll while upholding policy adherence and inventory control.

You will recruit and develop top talent, maintain a fashion-forward environment, and ensure a consistent, welcoming shopping experience that strengthens brand loyalty. An emphasis on teamwork and communication is essential.

Qualifications

• Six months+ of specialty/apparel retail management experience with proven sales performance.
• Ability to multitask in a fast-paced environment while delivering an amazing customer experience.
• Retail and fashion are always changing; adapt to various situations, environments, and schedules.
• Be fashion-focused and stay on top of current trends.

Responsibilities

• In partnership with Store Manager ensure store meets company objectives and KPI goals.
• Provide leadership around operating an sound business by balancing policies, shrink/loss prevention, payroll, reporting and scheduling.
• Help recruit, develop and train top talent who are sales, customer, and fashion-focused.
• Set the example for The Torrid Connection and ensure the team provides a shopping experience that builds loyalty.
• Support Store Manager in implementing merchandise strategies while maintaining a clean, inviting store environment.
• Maintain open communication with Store Manager and District Manager.

Skills

Leadership

Sales leadership

Retail management

Customer experience

Tools

POS systems

Job description

Torrid is seeking a Store Manager to lead a high-performing team in our Greenville location, driving sales, customer engagement, and operational excellence. You will oversee scheduling, trainings, and payroll while upholding policy adherence and inventory control.

You will recruit and develop top talent, maintain a fashion-forward environment, and ensure a consistent, welcoming shopping experience that strengthens brand loyalty. An emphasis on teamwork and communication is essential.