Inclusive Store Leader — Fashion Retail & Customer Experience

Torrid; Hanover (MD); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Employee stock purchase program (ESPP)

Paid holidays

Jury duty support

Job summary

Torrid is hiring an Assistant Store Manager in the United States to support the Store Manager in leading a high-performing team and delivering sales goals. You will champion an inclusive, customer-focused shopping experience and drive merchandise execution across the store.

The role emphasizes coaching sales staff, managing operations, and maintaining a welcoming store environment that reflects Torrid's connection with customers and fashion-forward trends.

Qualifications

• At least six months of specialty/apparel retail management experience with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• In partnership with Store Manager ensure store is achieving company objectives and KPI goals.
• Provide leadership around running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling.
• Help recruit, develop and train top talent who are sales, customer, and fashion-focused.
• Set the example for The Torrid Connection and ensure the team is providing a shopping experience that will encourage positive customer connections and loyalty.
• Support Store Manager in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.
• Maintain an effective and open line of communication with Store Manager and District Manager.

Skills

Retail leadership

Sales performance

Multi-tasking

Customer experience

Job description

Torrid is hiring an Assistant Store Manager in the United States to support the Store Manager in leading a high-performing team and delivering sales goals. You will champion an inclusive, customer-focused shopping experience and drive merchandise execution across the store.

The role emphasizes coaching sales staff, managing operations, and maintaining a welcoming store environment that reflects Torrid's connection with customers and fashion-forward trends.