Store Operations Lead: Customer WOW & Team Training

Five Below; Springfield (VA); On-site; USD 32,000 - 42,000; Part time

Job summary

Five Below is seeking a store leadership-influenced role focused on guiding crew members to deliver a WOW customer experience. The role emphasizes supervising daily store operations, assisting with merchandise stocking, training new associates, and maintaining a high standard of customer service at the register and floor.

The position involves flexible scheduling, including day/evening/weekends, with responsibilities that include opening/closing duties and ensuring secure POS operations while

Qualifications

• High School diploma or equivalent required; college experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking and problem-solving under pressure.
• Ability to maintain composure and customer focus at all times.

Responsibilities

• Operate cash register and handle transactions.
• Assist with opening/closing store operations and safety procedures.
• Oversee daily activities of store associates and support training.
• Assist with receiving, unpacking, and stocking of merchandise.
• Provide friendly, fast checkout experiences and strong customer service.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Customer service

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership-influenced role focused on guiding crew members to deliver a WOW customer experience. The role emphasizes supervising daily store operations, assisting with merchandise stocking, training new associates, and maintaining a high standard of customer service at the register and floor.

The position involves flexible scheduling, including day/evening/weekends, with responsibilities that include opening/closing duties and ensuring secure POS operations while