Store Operations Lead — Customer Service & Supervision

CVS Health Corporation; Pasadena (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Shift Supervisor to lead the store team, drive execution, and deliver outstanding customer service while supporting the Store Management team.

You will supervise staff, ensure opening and closing procedures, merchandise, handle customer questions and complaints, and maintain confidentiality in a fast‑paced environment.

This full-time role offers a comprehensive benefits package, flexible scheduling, weekend shifts, and opportunities for growth within CVS Health.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Overtime readiness

Education

High School Diploma or equivalent

Job description

CVS Health Corporation is seeking a Shift Supervisor to lead the store team, drive execution, and deliver outstanding customer service while supporting the Store Management team.

You will supervise staff, ensure opening and closing procedures, merchandise, handle customer questions and complaints, and maintain confidentiality in a fast‑paced environment.

This full-time role offers a comprehensive benefits package, flexible scheduling, weekend shifts, and opportunities for growth within CVS Health.