Store Operations Lead — Customer Service & Merchandising

Dollar General Corporation; O'Fallon (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Dollar General Corporation is seeking an Assistant Store Manager to help run a clean, customer-first store. Under the Store Manager's direction you will supervise staff, merchandise presentation, deposits, and daily paperwork to protect assets and maximize profitability.

This role includes leading customer service, scheduling, training, inventory control, planograms, and loss prevention while ensuring compliance with company policies in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent strongly preferred.
• Retail experience and supervisory exposure preferred.
• Ability to operate cash register and scanners.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication skills

Organization

Cash handling

Problem solving

Safety awareness

Education

High school diploma

Tools

Cash register

Scanner

Job description

Dollar General Corporation is seeking an Assistant Store Manager to help run a clean, customer-first store. Under the Store Manager's direction you will supervise staff, merchandise presentation, deposits, and daily paperwork to protect assets and maximize profitability.

This role includes leading customer service, scheduling, training, inventory control, planograms, and loss prevention while ensuring compliance with company policies in a fast-paced retail environment.