Store Operations Lead - Customer Service & Merchandising

R301US Hibbett Retail, Inc.; Montgomery (AL); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Montgomery, Alabama is seeking an Assistant Manager to support Store Manager duties and oversee daily operations in a fast-paced retail environment. The role emphasizes customer service, merchandising, and staff guidance.

Responsibilities include assisting in recruiting, training, and evaluating staff, maintaining inventory awareness, and promoting merchandise while upholding company policies and standards.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained and promote services and merchandise.
• Practice and uphold all company policies, procedures, and standards.
• Protect assets and financial information by ensuring internal control procedures are effective.

Skills

Customer service

Retail environment

Communication

Teamwork

Job description

Hibbett I City Gear in Montgomery, Alabama is seeking an Assistant Manager to support Store Manager duties and oversee daily operations in a fast-paced retail environment. The role emphasizes customer service, merchandising, and staff guidance.

Responsibilities include assisting in recruiting, training, and evaluating staff, maintaining inventory awareness, and promoting merchandise while upholding company policies and standards.