Store Operations Lead — Customer Service & Merchandising

JD Sports NA; Cullman (AL); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Cullman, Alabama seeks an Assistant Manager to support Store Manager in daily operations, customer service, and merchandising. This role requires knowledge of each department and adherence to company policies, with supervision responsibilities in the Store Manager’s absence.

The position emphasizes exceptional customer service, asset protection, and efficient store management in a fast-paced retail environment at the Town Square Shopping Center location.

Qualifications

• Retail experience in footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative; detail-oriented and reliable.
• Team player who delivers outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Cullman, Alabama seeks an Assistant Manager to support Store Manager in daily operations, customer service, and merchandising. This role requires knowledge of each department and adherence to company policies, with supervision responsibilities in the Store Manager’s absence.

The position emphasizes exceptional customer service, asset protection, and efficient store management in a fast-paced retail environment at the Town Square Shopping Center location.