Store Operations Lead - Customer Experience & Training

Five Below; Phoenix (AZ); In loco; USD 18.000 - 25.000; Part-time

Descrizione del lavoro

Five Below in Phoenix, AZ is seeking a store leadership-focused role to oversee daily operations and guest experience. You will train crew, supervise associates, and ensure fast, friendly checkout while maintaining stock and store cleanliness.

This hourly role requires flexibility to work day, evening, and weekend shifts and offers opportunities to develop supervisory skills. Join a fast-paced value retailer and contribute to a vibrant team.

Competenze

• High School Diploma or equivalent required, college experience preferred.
• Strong verbal and written communication skills are essential.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking to solve problems and improve customer experience.
• Ability to maintain composure under pressure during busy periods.
• Retail leadership or management experience is a plus.

Mansioni

• Ensures crew provide WOW customer service at all times.
• Trains crew on best-in-class customer service and checkout experience.
• Oversees daily activities of store associates for quality service.
• Assists with receiving, unpacking, and stocking to keep floor ready.
• Act as Manager on Duty when required for store operations and staff.
• Occasionally opens/closes the store, secures cash, and ensures daily readiness.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses through merchandising and staffing.

Conoscenze

Customer service

Communication

Multi-tasking

Creative thinking

Stress management

Formazione

High School diploma or equivalent

College coursework preferred

Descrizione del lavoro

Five Below in Phoenix, AZ is seeking a store leadership-focused role to oversee daily operations and guest experience. You will train crew, supervise associates, and ensure fast, friendly checkout while maintaining stock and store cleanliness.

This hourly role requires flexibility to work day, evening, and weekend shifts and offers opportunities to develop supervisory skills. Join a fast-paced value retailer and contribute to a vibrant team.