Store Operations Lead: Customer Experience & Training

Five Below; Lawrenceville (GA); On-site; USD 1,412,000 - 2,010,000; Full time

Job summary

Five Below in Lawrenceville, GA is seeking an energetic store leader to help manage daily operations, supervise crew, and deliver the WOW customer experience. You will train associates, drive sales, and ensure excellent service on the shop floor and at checkout.

You will oversee receiving, opening/closing duties, and partner with leadership on merchandising. Strong communication and the ability to multi-task under pressure are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee daily activities of all store associates, ensuring performance and service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff, and customer issues.
• Manage opening or closing procedures including cash security and alarms.
• Support onboarding and training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and service excellence.
• Partner with store leadership on merchandising and World Recovery.

Skills

Leadership

Communication

Multitasking

Creativity

Staying calm

Education

High School Diploma

College experience

Job description

Five Below in Lawrenceville, GA is seeking an energetic store leader to help manage daily operations, supervise crew, and deliver the WOW customer experience. You will train associates, drive sales, and ensure excellent service on the shop floor and at checkout.

You will oversee receiving, opening/closing duties, and partner with leadership on merchandising. Strong communication and the ability to multi-task under pressure are essential.