Store Operations Lead - Customer Experience & Training

Intuit, Inc.; Hazleton (Luzerne County); On-site; USD 42,000 - 54,000; Full time

Job summary

The UPS Store in Hazleton is seeking a reliable and motivated Assistant Manager to join our team. You will help run daily store operations and deliver world‑class customer service.

You will open and close the store, coach staff, assist customers with shipping, packaging, printing, and mailbox services, and ensure accurate cash handling. The ideal candidate has retail or service experience, strong communication, and is dependable and detail-oriented, with comfortable use of POS systems and

Qualifications

• Prior retail or customer service experience required.
• Leadership experience or supervisory role is a plus.
• Ability to lift up to 50 lbs.
• Strong communication and problem-solving skills.
• Must be dependable, punctual, and detail-oriented.
• Comfortable using computers and point-of-sale systems.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead by example in providing outstanding customer service
• Assist customers with shipping, packaging, printing, and mailbox services
• Handle cash, credit card, and other transactions accurately
• Maintain store appearance, cleanliness, and organization
• Support the Store Manager in supervising, training, and mentoring staff
• Assist with inventory management and ordering supplies
• Ensure compliance with all company policies and procedures

Skills

Retail experience

Customer service

Leadership

Communication

Problem solving

Work ethic

POS systems

Job description

The UPS Store in Hazleton is seeking a reliable and motivated Assistant Manager to join our team. You will help run daily store operations and deliver world‑class customer service.

You will open and close the store, coach staff, assist customers with shipping, packaging, printing, and mailbox services, and ensure accurate cash handling. The ideal candidate has retail or service experience, strong communication, and is dependable and detail-oriented, with comfortable use of POS systems and