Team Lead - Customer Experience & Ops Mentor

ADP, Inc.; Austin (TX); On-site; USD 15,000 - 25,000; Full time

Job summary

The UPS Store in Austin, TX is seeking a highly motivated Lead Associate to oversee day-to-day operations and mentor a retail team. You will drive customer service excellence and guide staff to meet performance goals, while learning all product and service offerings and industry trends.

Flex hours available; a strong focus on teamwork and process improvement. As the Leader on Duty at times, you will ensure a safe, clean store and support inventory management, training, and store projects.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Guide and mentor team members.
• Ensure tasks are completed efficiently and effectively.
• Collaborate with other team members to achieve organizational goals.
• Delivers outstanding customer service to all customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Serves as Manager on Duty for customer support needs.
• Problem and Solution Expert for all Customer Experience concerns.
• Assist with store maintenance, including cleanliness, safety, and organization.
• Assist with inventory management and ordering.
• Assist in training newly onboarded Team Members
• Assist with inventory management and ordering
• Assist with claims and GSR submittal
• Assist with Mailbox collections and growth
• Assist with various projects outlined by Store Leader

Skills

Communication

Interpersonal skills

Problem-solving

Deadline-oriented

Job description

The UPS Store in Austin, TX is seeking a highly motivated Lead Associate to oversee day-to-day operations and mentor a retail team. You will drive customer service excellence and guide staff to meet performance goals, while learning all product and service offerings and industry trends.

Flex hours available; a strong focus on teamwork and process improvement. As the Leader on Duty at times, you will ensure a safe, clean store and support inventory management, training, and store projects.