Store Operations Lead — Customer Experience & Team Coach

CVS Health; Albany (OR); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation in Albany, Oregon, is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth operations, and completes opening/closing procedures.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Skills

Analytical skills

Communication skills

Supervision

Influencing skills

Time flexibility

Overtime readiness

Computer skills

Education

High School diploma

Job description

CVS Health Corporation in Albany, Oregon, is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth operations, and completes opening/closing procedures.