Store Operations Lead - Customer Experience & Execution

CVS Health; Indianapolis (IN); On-site; USD 23,000 - 33,000; Full time

Job summary

CVS Health is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance, while building customer loyalty through excellent service. When no manager is onsite, you will lead the store and supervise staff, ensuring smooth operations and completion of opening/closing procedures.

You will work a full-time schedule including early mornings, overnights, weekends, and potential overtime to address urgent issues.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early mornings, overnights and weekends, with overtime as needed and urgent issues at the store.

Responsibilities

• Plan and drive store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
• Lead the store and supervisory staff when there is no manager onsite; ensure smooth operations and complete opening/closing procedures.
• Effectively communicate information between store management and crews and support planning, displays and inventory.
• Supervise the store’s crew through assigning, directing and following up on all activities.
• Maintain customer/patient confidentiality and promote a positive shopping experience for all CVS customers.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision

Influencing skills

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance, while building customer loyalty through excellent service. When no manager is onsite, you will lead the store and supervise staff, ensuring smooth operations and completion of opening/closing procedures.

You will work a full-time schedule including early mornings, overnights, weekends, and potential overtime to address urgent issues.