Store Operations Lead - Customer Experience & Performance

CVS Health Corporation; Neptune City (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance. You will lead in the absence of a manager, ensure smooth operations, and oversee opening and closing procedures.

You will supervise crews, ensure effective communication, assist customers, and promote the CVS customer service culture to deliver a positive shopping experience. The role emphasizes staff coaching and confidentiality.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy
• and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision

Influencing skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health Corporation is seeking an Operations Supervisor to support the Store Management team in planning and driving store execution and performance. You will lead in the absence of a manager, ensure smooth operations, and oversee opening and closing procedures.

You will supervise crews, ensure effective communication, assist customers, and promote the CVS customer service culture to deliver a positive shopping experience. The role emphasizes staff coaching and confidentiality.