Store Operations Lead — Customer Experience & Execution

CVS Health; Highlands (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Retirement plan

Wellness programs

Benefits overview

Job summary

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution. In the absence of a manager, you will lead the store and staff, ensuring smooth operations and completion of opening/closing procedures.

Responsibilities include supervising crew, handling customer questions and complaints, and coaching colleagues to deliver a positive CVS shopping experience. The role emphasizes operations, service, and teamwork.

Qualifications

• Deductive reasoning and analytical skills to assess store operations.
• Strong communication, supervision, and influencing abilities.
• Ability to work a full-time flexible schedule, including mornings, overnights and weekends.

Responsibilities

• Lead store operations when no manager is on site and ensure opening/closing tasks are completed.
• Support store management and crews with planning and execution of day-to-day activities.
• Provide customer service coaching and maintain customer confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication

Supervision

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution. In the absence of a manager, you will lead the store and staff, ensuring smooth operations and completion of opening/closing procedures.

Responsibilities include supervising crew, handling customer questions and complaints, and coaching colleagues to deliver a positive CVS shopping experience. The role emphasizes operations, service, and teamwork.